Refund policy

Returns and Refunds

If there is a problem with the item you have received, please contact us via the enquiry form.

If you contact us within 7 days of the delivery date, we will process your refund once we have confirmed receipt of the returned item.

*Please note that we cannot accept returns or exchanges after 7 days.
*We do not accept returns or exchanges for reasons attributable to the customer (e.g. the item does not match expectations, incorrect size, etc.).
*We cannot accept returns or issue refunds for digital content.

[EU Customers]

Under EU consumer protection law (right of withdrawal), you may request a return or cancellation of your order within 14 days of the final delivery date of the item,
regardless of the reason.

If you wish to return an item, please contact us at the address below within 14 days.
Please return the item within a further 14 days of contacting us.

Refunds will be processed promptly to your original payment method once we have confirmed receipt of the returned item.

You may be required to cover the cost of return postage.

Enquiries: moonveil.dolls@gmail.com